SHIPPING + RETURNS + EXCHANGES
SHIPPING
Please allow 3 business days for our team to process your order. If you require expedited or overnight shipping, please select when purchasing item(s) at check-out page. Cut off time for overnight shipping is 12:00 am EST. For all packages, shipping rates will vary depending on size of package, weight, and final destination. Orders placed on Saturday and Sunday will begin processing the following business day (excluding public holidays).
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RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@headlinebymm.com. Please note that returns will need to be sent to the following address: PO BOX 67 7967, Orlando FL, 32867 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to ship. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@headlinebym.com.
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DAMAGES + ISSUES
Please inspect your order upon reception and contact us immediately at returns@headlinebymm.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the headline of the email please input "damaged upon arrival" and attach photos along with a little bit about what is wrong with the item. Someone from our team will be back with you within 24 hours to expedite your claim and emend the situation.
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EXCEPTIONS/ NON-REFUNDABLE ITEMS
All purchases made at a discount during sale, custom items, or in person events are considered final sale.
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EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For further questions on making an exchange, please email us at info@headlinebymm.com.